Cancellation, Rescheduling & Refund Policy

Dubai Shootings | Full-payment bookings via Ziina

Mandatory consumer protections under applicable UAE law always apply.

1. Scope and payment

This Policy applies to photography experiences booked with Dubai Shootings through dubaishootings.com. The entire displayed checkout total, including selected extras and location supplements, is payable in advance through Ziina. We do not offer a deposit option through this booking flow. Payment confirmation is not confirmation of date, dress, photographer, venue or transfer availability.

2. Availability confirmation

After payment, your request remains “Pending Availability” until Dubai Shootings confirms the agreed date, time, location and essential services in writing by email or WhatsApp. We aim to respond within 48 hours of receipt of a successful payment. Before written confirmation, you may request cancellation and a full refund. If we cannot provide an essential part of the requested experience and you do not accept a reasonably comparable alternative, we will issue a full refund. If no written confirmation is supplied within 48 hours, you may request a full refund unless you have agreed in writing to a longer review period.

3. Customer cancellation after confirmation

Cancellation notice must be sent to info@dubaishootings.com and include your booking reference. Time limits are measured against the confirmed photoshoot start time in Dubai local time (GST, UTC+4). Subject to mandatory consumer rights, the following cancellation schedule applies: 7 or more days before: 100% of the booking payment refunded; from 72 hours to less than 7 days: 50% refunded; less than 72 hours before the session, or no-show: no discretionary refund. These rules do not remove your right to a remedy where a service is not properly provided or where applicable law requires a refund.

4. Rescheduling requested by you

One change of date may be requested free of charge if received at least 72 hours before the confirmed session. The replacement date must be within 90 calendar days of the original date and is subject to availability. Requests made with less than 72 hours’ notice, or further changes, will be reviewed individually; any additional, clearly disclosed third-party cost requires your approval before it is incurred. If no acceptable replacement is available for a customer-requested change, the cancellation rules in Section 3 apply unless otherwise required by law.

5. Late arrival and missed sessions

Please arrive at the agreed location on time and keep your registered phone reachable. Arrival delays may reduce the remaining session time, without extending subsequent bookings. If you are more than 30 minutes late without prior agreement, the booking may be treated as a no-show where the team can no longer reasonably deliver the session. We will consider genuine emergencies fairly.

6. Weather, safety, access and venue restrictions

For safety or operational reasons, severe weather, sandstorms, venue closures, access restrictions or official instructions may require changes. We will first offer an appropriate alternative date or location at no additional charge for a change caused by us. If we cannot provide the agreed service or a materially comparable option acceptable to you, you may choose a full refund. We will not use weather or third-party restrictions to exclude rights that apply under UAE consumer law.

7. Cancellation or material changes by Dubai Shootings

If Dubai Shootings cancels a confirmed booking or cannot provide the essential agreed services for reasons attributable to us, you may choose a mutually acceptable alternative or a full refund. If only an optional paid extra becomes unavailable, we will refund that extra or agree an alternative with you. Material changes will not be imposed without informing you.

8. Refund method and timing

Approved refunds will normally be initiated through Ziina to the original payment method within 5 business days after approval. The date funds arrive depends on Ziina, the card network and your bank; we cannot guarantee a bank posting date. For transactions charged in a foreign currency, exchange-rate differences or issuer conversion charges may affect the credited amount. No undisclosed administrative deduction will be applied, and mandatory full refunds will not be reduced by our payment processing fees.

9. Service concerns and remedies

If the service delivered materially differs from the agreed package, contact us within a reasonable time with your booking reference and a description of the issue. We will investigate promptly and offer an appropriate remedy, which may include corrective work, partial refund or full refund where required by applicable UAE law. This Policy does not limit your statutory consumer rights.

10. Disputes and chargebacks

Please contact us first at info@dubaishootings.com so we can review the transaction and resolve any concern. You retain any rights to contact your payment provider, bank or competent consumer protection authority. Where a chargeback is already being reviewed, we will coordinate any refund to avoid duplicate reimbursements.

11. Contact and interpretation

Dubai Shootings | Email: info@dubaishootings.com | WhatsApp/Telephone: +971 52 336 7146. These terms remain subject to applicable UAE consumer protection law.

Arabic version: العربية.